To me, the omission is glaring. When the business case for creating an engaging workplace is discussed, a very basic rationale is usually overlooked. While fostering a workplace where respect, integrity, openness, caring, and fairness is profitable…it is simply the right thing to do.
Eight often-cited, well-researched benefits of creating a work culture where people feel happy and engaged are as follows:
1. Improved customer service and loyalty
2. Higher productivity
3. Ability to attract top talent
4. Decreased absenteeism
5. Decreased turnover
6. Decreased risk of adversarial labor-management relations
7. Decreased risks of employee litigation
8. Decreased health care costs
Indeed, these all make good business sense. All have been shown to contribute to increased profitability and growth. I get that these connections to the altar of profit have to be demonstrated. I just wonder why the arguments need to rest solely on a financial connection.
In our lifetime, we will spend more time at work than any other place. Clearly, the workplace is an extremely important environment for our personal and financial well being. Workplaces that empower and inspire benefit workers in many ways beyond the financial. It is time that these benefits – increased job satisfaction, morale, motivation, less stress and better health, to name a few – be allowed to stand on their own. Creating environments where people thrive is simply the right thing to do…oh, and it’ll be more profitable too.