Sink or Swim: Helping the Newly Hired and Promoted Stay Afloat

All too often I see new hires and those recently promoted thrown to the wolves, so to speak.  Beyond a perfunctory introduction to their new office or responsibilities, frequently, little else is provided.  As a result, many are left dazed and confused, don’t feel welcome, and may even start looking for a new job.  While the reasons underlying this sad scenario can be many, I see it happening all too often because of a lack of time.

The Real Mobilizers of Customer Loyalty

Recently I received an invitation to a conference on loyalty programs. Of course, I was interested. This is something all my clients want. Points, miles, gifts are all great ways to reward and incentivize customers. But nowhere in the content was there anything about the two most powerful and allied sources of customer loyalty: great…

The Worry Epidemic Saps Profits

It didn’t surprise me several years back when the latest edition of Maclean’s, a current affairs magazine from Canada, landed on my doorstep with the headliner, “The New Worry Epidemic”.  It seemed the pressure to perform was hitting everyone, including our children.  Unfortunately, little has changed for the good. Within the corporate realm, there is…

The 6 Best Things You Can Do for Your Employees this Holiday Season

Thinking of what to give your employees this Holiday Season?  Want something that will be appreciated, keep you happy, and boost the bottom line?  If so, you might want to go beyond the gift certificate, club membership or bonus approach.  While thoughtful, and useful, these gifts can be fleeting in impact.  What they’ll really appreciate…