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The Real Mobilizers of Customer Loyalty

Recently I received an invitation to a conference on loyalty programs. Of course, I was interested. This is something all my clients want. Points, miles, gifts are all great ways to reward and incentivize customers. But nowhere in the content was there anything about the two most powerful and allied sources of customer loyalty: great…

The Worry Epidemic Saps Profits

It didn’t surprise me several years back when the latest edition of Maclean’s, a current affairs magazine from Canada, landed on my doorstep with the headliner, “The New Worry Epidemic”.  It seemed the pressure to perform was hitting everyone, including our children.  Unfortunately, little has changed for the good. Within the corporate realm, there is…

2018: The Year to Get Serious About Soft

Across the planet our jobs are continuing to push people to and past the limit.  Rising levels of stress and long hours at work continue to exact a needlessly harsh toll.  Despite billions lost to absenteeism, rising turnover, disability, insurance costs, workplace accidents, violence, workers compensations, lawsuits and the costs related to replacing workers for…

The 6 Best Things You Can Do for Your Employees this Holiday Season

Thinking of what to give your employees this Holiday Season?  Want something that will be appreciated, keep you happy, and boost the bottom line?  If so, you might want to go beyond the gift certificate, club membership or bonus approach.  While thoughtful, and useful, these gifts can be fleeting in impact.  What they’ll really appreciate…

Wellbeing: The Gift That Keeps on Giving

It’s the time of year when our thoughts turn to goodwill, friends, family – to what matters most. As business owners and leaders, it’s also a great time to reflect on the overall well-being of your organization’s people.  Do you know how they’re feeling about their circumstances and how well are they managing things outside…