Standing Out in Tough Times: Treating Employees like Customers

I just came from a restaurant where I was powerfully reminded of the importance of an often elusive piece of business success – great customer service.  For me, it’s like the elephant in the middle of the room.  So many companies flout their extraordinary customer service yet deliver the opposite.  I’m particularly puzzled about this,…

Bad Credit: Giving Recognition Where It’s Due

Have you ever been stung by someone else taking credit for your work?  It doesn’t feel very good, does it?  In fact, it can feel downright crappy.  Similarly, have you ever taken credit for someone else’s or your team’s work?  Did you do it because you thought it was “no big deal”?  What may seem like such a trivial matter, is, in fact, a big deal…stage hogs take note.

Sink or Swim: Helping the Newly Hired and Promoted Stay Afloat

All too often I see new hires and those recently promoted thrown to the wolves, so to speak.  Beyond a perfunctory introduction to their new office or responsibilities, frequently, little else is provided.  As a result, many are left dazed and confused, don’t feel welcome, and may even start looking for a new job.  While the reasons underlying this sad scenario can be many, I see it happening all too often because of a lack of time.

Uploaded To10 Reasons Why Happiness at Work is The Best Productivity Booster

10 Reasons Why Happiness at Work is The Best Productivity Booster

While it may still seem like fluff to some, increasing mounds of research attest to the power of happiness in the workplace. More and more, companies are catching on and realizing the many benefits both to them and their employees. Clearly, we are seeing that what is good for the individual is also good for the company.

The 6 Best Things You Can Do for Your Employees this Holiday Season

Thinking of what to give your employees this Holiday Season?  Want something that will be appreciated, keep you happy, and boost the bottom line?  If so, you might want to go beyond the gift certificate, club membership or bonus approach.  While thoughtful, and useful, these gifts can be fleeting in impact.  What they’ll really appreciate…