Business Innovation & the Right People

I continue to scratch my head on this one. The internet is rife with books, studies and opinion pieces as to why innovators and creative thinkers are central to business success. One need look no further than the landslide of commentary about Steve Jobs. Visionary, risk taker, game changer, etc. So why is it then…

Indecisive Leaders are Harsh

Have you ever been frustrated waiting for a decision from your boss?  Once in a while, it’s OK right?  Everyone gets annoyingly behind now and then.  It’s pretty much impossible to stay on top of everything all the time.  We all know that.  But when your boss’s indecisiveness is a pattern, it’s a completely different…

Standing Out in Tough Times: Treating Employees like Customers

I just came from a restaurant where I was powerfully reminded of the importance of an often elusive piece of business success – great customer service.  For me, it’s like the elephant in the middle of the room.  So many companies flout their extraordinary customer service yet deliver the opposite.  I’m particularly puzzled about this,…

Bad Credit: Giving Recognition Where It’s Due

Have you ever been stung by someone else taking credit for your work?  It doesn’t feel very good, does it?  In fact, it can feel downright crappy.  Similarly, have you ever taken credit for someone else’s or your team’s work?  Did you do it because you thought it was “no big deal”?  What may seem like such a trivial matter, is, in fact, a big deal…stage hogs take note.

Sink or Swim: Helping the Newly Hired and Promoted Stay Afloat

All too often I see new hires and those recently promoted thrown to the wolves, so to speak.  Beyond a perfunctory introduction to their new office or responsibilities, frequently, little else is provided.  As a result, many are left dazed and confused, don’t feel welcome, and may even start looking for a new job.  While the reasons underlying this sad scenario can be many, I see it happening all too often because of a lack of time.