While it is not the first time, I was recently approached by a nation wide company looking for professional development services at fire sale prices. Why this came as such a shock was because this high profile company is known for both it’s rapid growth and for it’s formidable profits. Yet despite a growing chorus…
Employee engagement’s effect on the bottom line is über impressive. This is why I’ll never keep quiet about it. Engaged people are more motivated and committed to their employer and to staying focused on achieving business goals. Disengaged people can be a suck on morale and impact everything from customer service to sales, productivity, quality, innovation,…
It really doesn’t amaze me how some leaders come to feel they are a cut above. After all, who can blame them? As they climb the corporate ladder, the probability that they’re getting honest feedback rapidly diminishes. Certainly, those above them may still be candid, but those on the lower rungs, not so much. Few…
As a manager you might very well be unaware of the impact you have on your staff. But the cold hard fact is that 9 out of 10 people who leave their job do so because of the relationship with their direct supervisor. If you don’t want to part of this alarming statistic, here is…
Have you ever been frustrated waiting for a decision from your boss? Once in a while, it’s OK right? Everyone gets annoyingly behind now and then. It’s pretty much impossible to stay on top of everything all the time. We all know that. But when your boss’s indecisiveness is a pattern, it’s a completely different…
Recently I received an invitation to a conference on loyalty programs. Of course, I was interested. This is something all my clients want. Points, miles, gifts are all great ways to reward and incentivize customers. But nowhere in the content was there anything about the two most powerful and allied sources of customer loyalty: great…
It didn’t surprise me several years back when the latest edition of Maclean’s, a current affairs magazine from Canada, landed on my doorstep with the headliner, “The New Worry Epidemic”. It seemed the pressure to perform was hitting everyone, including our children. Unfortunately, little has changed for the good. Within the corporate realm, there is…
Thinking of what to give your employees this Holiday Season? Want something that will be appreciated, keep you happy, and boost the bottom line? If so, you might want to go beyond the gift certificate, club membership or bonus approach. While thoughtful, and useful, these gifts can be fleeting in impact. What they’ll really appreciate…
Much of contemporary workplace culture focuses on the extravert, where the contributions of the limelight avoiders can easily go unnoticed. Yet it is these ‘invisibles’ who make substantive contributions. They just eschew standing on boardroom tables promoting their amazingness. This near ubiquitous focus on dynamic, outgoing, and sociable people can be a huge loss for…
If you are one of those that believes that the status quo, or way of managing business isn’t working, you’re in good company. Increasingly a new vision is taking hold of what it means to be successful and thrive as individuals, corporations and societies. Welcome to Plan B. Co-founded by Richard Branson and Jochen Zeitz,…