Indecisive Leaders are Harsh

Have you ever been frustrated waiting for a decision from your boss?  Once in a while, it’s OK right?  Everyone gets annoyingly behind now and then.  It’s pretty much impossible to stay on top of everything all the time.  We all know that.  But when your boss’s indecisiveness is a pattern, it’s a completely different…

The Real Mobilizers of Customer Loyalty

Recently I received an invitation to a conference on loyalty programs. Of course, I was interested. This is something all my clients want. Points, miles, gifts are all great ways to reward and incentivize customers. But nowhere in the content was there anything about the two most powerful and allied sources of customer loyalty: great…

The Worry Epidemic Saps Profits

It didn’t surprise me several years back when the latest edition of Maclean’s, a current affairs magazine from Canada, landed on my doorstep with the headliner, “The New Worry Epidemic”.  It seemed the pressure to perform was hitting everyone, including our children.  Unfortunately, little has changed for the good. Within the corporate realm, there is…

The 6 Best Things You Can Do for Your Employees this Holiday Season

Thinking of what to give your employees this Holiday Season?  Want something that will be appreciated, keep you happy, and boost the bottom line?  If so, you might want to go beyond the gift certificate, club membership or bonus approach.  While thoughtful, and useful, these gifts can be fleeting in impact.  What they’ll really appreciate…

5 Reasons to Celebrate the ‘Invisibles’ on Your Team

Much of contemporary workplace culture focuses on the extravert, where the contributions of the limelight avoiders can easily go unnoticed. Yet it is these ‘invisibles’ who make substantive contributions. They just eschew standing on boardroom tables promoting their amazingness. This near ubiquitous focus on dynamic, outgoing, and sociable people can be a huge loss for…

THE Idea: Measure Leaders by Their Ability to Engage

There is still a huge chasm between knowing about the importance of employee engagement and doing something about it. With two thirds of western workers disconnected from their work, massive potential remains unrealized. How leaders interact with their employees is the primary driver of engagement levels in the workplace. This in turn directly influences the…