Employee engagement’s effect on the bottom line is über impressive. This is why I’ll never keep quiet about it. Engaged people are more motivated and committed to their employer and to staying focused on achieving business goals. Disengaged people can be a suck on morale and impact everything from customer service to sales, productivity, quality, innovation,…
It really doesn’t amaze me how some leaders come to feel they are a cut above. After all, who can blame them? As they climb the corporate ladder, the probability that they’re getting honest feedback rapidly diminishes. Certainly, those above them may still be candid, but those on the lower rungs, not so much. Few…
It’s time to face the facts. If you’re a CEO or business leader, the only thing that you should be worrying about is your employees’ commitment and engagement. If you don’t have this then you have nothing. New Deloitte Global Human Capital Research shows that to be successful today, organizations must create…
Recently I received an invitation to a conference on loyalty programs. Of course, I was interested. This is something all my clients want. Points, miles, gifts are all great ways to reward and incentivize customers. But nowhere in the content was there anything about the two most powerful and allied sources of customer loyalty: great…
Thinking of what to give your employees this Holiday Season? Want something that will be appreciated, keep you happy, and boost the bottom line? If so, you might want to go beyond the gift certificate, club membership or bonus approach. While thoughtful, and useful, these gifts can be fleeting in impact. What they’ll really appreciate…
It’s the time of year when our thoughts turn to goodwill, friends, family – to what matters most. As business owners and leaders, it’s also a great time to reflect on the overall well-being of your organization’s people. Do you know how they’re feeling about their circumstances and how well are they managing things outside…