Doug never colored within the lines as a child and believes in the healing power of dark chocolate. Despite being allergic to neck ties, he’s passionate about business. A Certified Executive Coach with global experience, he teaches leading edge approaches that help organizations create cultures that drive engagement, productivity and innovation, giving leaders and teams the skills and experience to contribute to the business in high impact ways.

Standing Out in Tough Times: Treating Employees like Customers

I just came from a restaurant where I was powerfully reminded of the importance of an often elusive piece of business success – great customer service.  For me, it’s like the elephant in the middle of the room.  So many companies flout their extraordinary customer service yet deliver the opposite.  I’m particularly puzzled about this,…

Staff Appreciation on a Shoestring

Showing meaningful appreciation to your staff does not have to cost money. I would argue that the most important elements of creating a positive culture have less to do with the benefit plan and more with the ‘softer’ sides of the equation. Certainly fair pay, vacation and health benefits are important, and necessary. However, often…

Personal Sustainability: More Than Common Sense

In spite of traditional corporate values or practice, I’ve always held that all aspects of your life are interconnected, for better or worse.  If my clients were thriving outside of work that served to propel their performance at work, and vice versa.  Overtime, this common sense philosophy has garnered much attention in the scientific community and is increasingly gaining street cred in the corridors of business.

Building the Optimism Muscle: 9 Tips

When I’m working with leaders to identify their most important development needs, issues like “lack of confidence” or “low self-esteem” are surprisingly common.  Typically these come to the fore when new challenges or transitions are faced.  By putting a stop to negative thinking and learning to view things from a positive perspective, many of these men and women have experienced profound impacts on both their health and work life.

Bad Credit: Giving Recognition Where It’s Due

Have you ever been stung by someone else taking credit for your work?  It doesn’t feel very good, does it?  In fact, it can feel downright crappy.  Similarly, have you ever taken credit for someone else’s or your team’s work?  Did you do it because you thought it was “no big deal”?  What may seem like such a trivial matter, is, in fact, a big deal…stage hogs take note.