Recently I received an invitation to a conference on loyalty programs. Of course, I was interested. This is something all my clients want. Points, miles, gifts are all great ways to reward and incentivize customers. But nowhere in the content was there anything about the two most powerful and allied sources of customer loyalty: great…
Spring has sprung – finally. Cleaners everywhere know the drill: flip the mattresses, clean the cupboards and shampoo the carpets. Springtime is also a good time for you to clean out and sort your office. It’s a great time to get rid of all those useless things that simply get in the way, and may,…
The scourge for many of my western clients is the amount and length of emails they receive. In Asia, this is much less so. Brevity is the rule. No offense taken when only essential facts are included. This way, responses come quick, the deal gets done, and death by email is eliminated. Bing. Bang. Boom.
It didn’t surprise me several years back when the latest edition of Maclean’s, a current affairs magazine from Canada, landed on my doorstep with the headliner, “The New Worry Epidemic”. It seemed the pressure to perform was hitting everyone, including our children. Unfortunately, little has changed for the good. Within the corporate realm, there is…
Have you ever worked for a real life Voldemort? If not, you’re both lucky and in the minority. A number of years back and fresh into my first job as a behavior therapist, I worked for the quintessential boss from hell. Like many of his ilk, at the start he was charming and all sunshine. …
Let me guess. You want to get in shape, lose weight and be less stressed in 2018. Perhaps you want to quit smoking or spend more time with your friends and family. A desire to shake things up and score some self improvement points is something that nearly ½ of us strive for at this…
By now you’ve been through the holiday scramble and likely your thoughts have turned to the year ahead. For many, it is a time to take stock of their lives and the year that was. With the New Year staring them straight in the eyes, many will be looking at their careers, assessing the good,…
Across the planet our jobs are continuing to push people to and past the limit. Rising levels of stress and long hours at work continue to exact a needlessly harsh toll. Despite billions lost to absenteeism, rising turnover, disability, insurance costs, workplace accidents, violence, workers compensations, lawsuits and the costs related to replacing workers for…
Thinking of what to give your employees this Holiday Season? Want something that will be appreciated, keep you happy, and boost the bottom line? If so, you might want to go beyond the gift certificate, club membership or bonus approach. While thoughtful, and useful, these gifts can be fleeting in impact. What they’ll really appreciate…
It’s the time of year when our thoughts turn to goodwill, friends, family – to what matters most. As business owners and leaders, it’s also a great time to reflect on the overall well-being of your organization’s people. Do you know how they’re feeling about their circumstances and how well are they managing things outside…