Dis – Loyalty and Your Talent Pool

You’ve worked hard for your employer. You’ve been passionate about your job and have made many contributions. You’ve been recognized as a star player and are well thought of by everyone, team mates, bosses and customers alike. Yet, you’ve just been kicked to the curb by the new incoming boss. If you think this scenario…

How Web Surfing Can Increase Productivity. Really.

From the file of WTH comes an interesting tidbit of research regarding surfing the web while on the job. Like many productivity minded bosses, you might think that such practices should be banned, similar to those ‘spandex’ days at work. In fact, while seeing your staff surfing the web might not make you happy, it…

Business Innovation & the Right People

I continue to scratch my head on this one. The internet is rife with books, studies and opinion pieces as to why innovators and creative thinkers are central to business success. One need look no further than the landslide of commentary about Steve Jobs. Visionary, risk taker, game changer, etc. So why is it then…

Thriving: Creating Sustainable Performance in Your Workforce

No matter what the state of the economy, research shows that the best way to sustain a consistently high performing workforce is to have a happy workforce. In their work on creating sustainable performance, Gretchen Spreitzer and Christine demonstrate the foundation of long term business success. Their message is simple: If you give your employees…

Standing Out in Tough Times: Treating Employees like Customers

I just came from a restaurant where I was powerfully reminded of the importance of an often elusive piece of business success – great customer service.  For me, it’s like the elephant in the middle of the room.  So many companies flout their extraordinary customer service yet deliver the opposite.  I’m particularly puzzled about this,…

Staff Appreciation on a Shoestring

Showing meaningful appreciation to your staff does not have to cost money. I would argue that the most important elements of creating a positive culture have less to do with the benefit plan and more with the ‘softer’ sides of the equation. Certainly fair pay, vacation and health benefits are important, and necessary. However, often…