Standing Out in Tough Times: Treating Employees like Customers

I just came from a restaurant where I was powerfully reminded of the importance of an often elusive piece of business success – great customer service.  For me, it’s like the elephant in the middle of the room.  So many companies flout their extraordinary customer service yet deliver the opposite.  I’m particularly puzzled about this,…

Staff Appreciation on a Shoestring

Showing meaningful appreciation to your staff does not have to cost money. I would argue that the most important elements of creating a positive culture have less to do with the benefit plan and more with the ‘softer’ sides of the equation. Certainly fair pay, vacation and health benefits are important, and necessary. However, often…

Personal Sustainability: More Than Common Sense

In spite of traditional corporate values or practice, I’ve always held that all aspects of your life are interconnected, for better or worse.  If my clients were thriving outside of work that served to propel their performance at work, and vice versa.  Overtime, this common sense philosophy has garnered much attention in the scientific community and is increasingly gaining street cred in the corridors of business.

Bad Credit: Giving Recognition Where It’s Due

Have you ever been stung by someone else taking credit for your work?  It doesn’t feel very good, does it?  In fact, it can feel downright crappy.  Similarly, have you ever taken credit for someone else’s or your team’s work?  Did you do it because you thought it was “no big deal”?  What may seem like such a trivial matter, is, in fact, a big deal…stage hogs take note.

Telecommuting: 7 Slightly Irregular Benefits

Tired of shuffling along bumper to bumper or sitting on transit for 2 hours a day? Frustrated with not getting enough uninterrupted time at the office to even string two thoughts together? Feeling the heat as deadlines approach? Needing a reprieve from the daily grind of office politics? Then telecommuting could be for you!

Sink or Swim: Helping the Newly Hired and Promoted Stay Afloat

All too often I see new hires and those recently promoted thrown to the wolves, so to speak.  Beyond a perfunctory introduction to their new office or responsibilities, frequently, little else is provided.  As a result, many are left dazed and confused, don’t feel welcome, and may even start looking for a new job.  While the reasons underlying this sad scenario can be many, I see it happening all too often because of a lack of time.

The Worry Epidemic Saps Profits

It didn’t surprise me several years back when the latest edition of Maclean’s, a current affairs magazine from Canada, landed on my doorstep with the headliner, “The New Worry Epidemic”.  It seemed the pressure to perform was hitting everyone, including our children.  Unfortunately, little has changed for the good. Within the corporate realm, there is…