I just came from a restaurant where I was powerfully reminded of the importance of an often elusive piece of business success – great customer service. For me, it’s like the elephant in the middle of the room. So many companies flout their extraordinary customer service yet deliver the opposite. I’m particularly puzzled about this,…
What would it be like to have a neighborhood ‘feel’ at work? Would it add or take away from your ability to get things done or for your company to be profitable? In a refreshing take on corporate culture, business psychologist Art Markman argues that creating a sense of neighborhood at work can only help it succeed.
Showing meaningful appreciation to your staff does not have to cost money. I would argue that the most important elements of creating a positive culture have less to do with the benefit plan and more with the ‘softer’ sides of the equation. Certainly fair pay, vacation and health benefits are important, and necessary. However, often…
In spite of traditional corporate values or practice, I’ve always held that all aspects of your life are interconnected, for better or worse. If my clients were thriving outside of work that served to propel their performance at work, and vice versa. Overtime, this common sense philosophy has garnered much attention in the scientific community and is increasingly gaining street cred in the corridors of business.
Despite all the rhetoric, books, resources and money thrown at organizational change efforts, most fall flat. Studies show us that about 70% fail. This stat is both shocking and depressing, especially given the human costs. In my business, I have witnessed the wreckage and body bags of many a haphazard change process.
Have you ever been stung by someone else taking credit for your work? It doesn’t feel very good, does it? In fact, it can feel downright crappy. Similarly, have you ever taken credit for someone else’s or your team’s work? Did you do it because you thought it was “no big deal”? What may seem like such a trivial matter, is, in fact, a big deal…stage hogs take note.
I find it fitting that I am writing this from a tiny cafe deep in the labyrinth of Hong Kong’s SoHo District. I arrived a few days ago as part of my recent push to expand my business into China. Ironically, it just dawned on me that I am doing exactly that which I am writing about – taking a risk and consciously tempting failure. It also struck me how these two former enemies of mine have become such good companions over the years. Like many leaders and entrepreneurs, I have learned that risk and failure are the progenitors of success.
It is fairly common these days to see corporations participating in highly publicized and externally facing campaigns that show them doing a lot of good. But, it seems that these efforts are overlooking something blatantly obvious…
To me, the omission is glaring. When the business case for creating an engaging workplace is discussed, a very basic rationale is usually overlooked. While fostering a workplace where respect, integrity, openness, caring and fairness is profitable…it is simply the right thing to do.
Over-performing Leaders do Damage! You are a senior leader. You’re smart, curious and capable. You often work far beyond what would be considered regular hours. You get lots done. You’ve made it clear to your team that you don’t expect them to work the hours you do.