Standing Out in Tough Times: Treating Employees like Customers

I just came from a restaurant where I was powerfully reminded of the importance of an often elusive piece of business success – great customer service.  For me, it’s like the elephant in the middle of the room.  So many companies flout their extraordinary customer service yet deliver the opposite.  I’m particularly puzzled about this,…

Staff Appreciation on a Shoestring

Showing meaningful appreciation to your staff does not have to cost money. I would argue that the most important elements of creating a positive culture have less to do with the benefit plan and more with the ‘softer’ sides of the equation. Certainly fair pay, vacation and health benefits are important, and necessary. However, often…

Bad Credit: Giving Recognition Where It’s Due

Have you ever been stung by someone else taking credit for your work?  It doesn’t feel very good, does it?  In fact, it can feel downright crappy.  Similarly, have you ever taken credit for someone else’s or your team’s work?  Did you do it because you thought it was “no big deal”?  What may seem like such a trivial matter, is, in fact, a big deal…stage hogs take note.

Two Good Friends: Risk & Failure

I find it fitting that I am writing this from a tiny cafe deep in the labyrinth of Hong Kong’s SoHo District. I arrived a few days ago as part of my recent push to expand my business into China.  Ironically, it just dawned on me that I am doing exactly that which I am writing about – taking a risk and consciously tempting failure.  It also struck me how these two former enemies of mine have become such good companions over the years.  Like many leaders and entrepreneurs, I have learned that risk and failure are the progenitors of success.

Sink or Swim: Helping the Newly Hired and Promoted Stay Afloat

All too often I see new hires and those recently promoted thrown to the wolves, so to speak.  Beyond a perfunctory introduction to their new office or responsibilities, frequently, little else is provided.  As a result, many are left dazed and confused, don’t feel welcome, and may even start looking for a new job.  While the reasons underlying this sad scenario can be many, I see it happening all too often because of a lack of time.